We collect the following categories of personal information in order to provide products and services to you, to communicate with you, to enhance our products, services, and operations, and for other operational, legal, and compliance purposes:
Identification information that can be used to identify you, such as your name, alias, address, phone number, email address, payment information, login and access credentials, signatures, or other identifiers. We may also collect online identifiers, such as your IP address, when you browse our websites or use our applications.
Commercial information, such as products or services you purchased or considered purchasing, information about your participation in contests, sweepstakes, or promotions.
Online activities information, such as browsing history, search history, and other information when you interact with our websites, applications, and advertisements, such as keystroke activity.
Geolocation data, including precise geolocation data if you allow our application to collect it for purposes such as helping you locate the nearest store or alerting our stores when you are on the way to pick up your orders, or for analytic purposes.
Audio, electronic, video or image information, such as audio or video recording when you visit our stores, parking lot, or interact with us by phone or virtually. Photos taken when we are working on your project to document progress or completion. When legally permitted, after detecting a security incident for investigation and prosecution purposes, we may use image scan technology on images we previously captured to identify any suspected individual(s). Our cameras may capture license plate information when permitted in certain states.
Professional or employment-related information, such as information about you as representatives of our customers and business partners, in connection with our services and the operation of our business, including business contact information, job title, company name, and office visitor access information, where applicable.
Protected class information under state or federal laws, such as age, gender, and family status.
Education information, such as when you respond to a customer survey.
Inferences or preferences we learn or infer about you.
Sensitive Personal Information, such as precise geolocation, race and ethnicity information, government ID, and payment card information when permitted by law. For instance, with your consent, we use precise geolocation to calculate your arrival time for in-store product pickup, so the products are ready for you upon your arrival. We may collect government-issued ID for certain types of transactions such as returns without receipts.
Other personal information, if it identifies, relates and can be reasonably associated with or linked to you (or your household), such as photos you upload, or measurement data or floorplan data generated when using measurement services or through measurement technologies, such as the Measure Your Space or floor/kitchen visualization features.
Note that we may de-identify or pseudonymize personal information so that it is non-personal information, such as aggregating (combining it with data about other individuals) and/or converting it to a code, sometimes using a function commonly known as “hashing,” or otherwise removing characteristics that make the data personally identifiable to you. We maintain and use de-identified data without attempting to re-identify it, except where permitted by applicable law, such as to determine whether our de-identification processes satisfy legal requirements. We will treat de-identified or pseudonymized information as non-personal information to the fullest extent allowed by applicable law. If we combine non-personal information with personal information, then we will treat the combined information as personal information under this Privacy Statement.
We do not knowingly collect or disclose personal information from children under the age of 16 without parental or guardian consent. If a child under the age of 16 has provided us with personal information, we ask that a parent or guardian contact us so that the information can be deleted.
For more information about how we retain your information, please see the “How We Retain Your Information” section below.
